Privacy Policy
Last updated: 15/03/2025
At Ando Wellness, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, visit our clinic, or contact us.
1. Who We Are
Ando Wellness offers physiotherapy, massage therapies, dry cupping, acupuncture, and holistic wellness services.
Our business address: 69 Ormskirk Rd, Aintree, Liverpool L9 5AE
Our contact email: andowellness@yahoo.com
Our phone number: +447361142752
2. What Information We Collect
We may collect the following personal data:
-
Identity data (name, date of birth)
-
Contact data (address, phone number, email)
-
Health data (medical history, treatment records, GP contact details)
-
Payment data (billing information, not payment card details if processed through third parties)
-
Usage data (website or booking platform usage)
3. How We Collect Your Data
-
When you book an appointment
-
When you complete health intake or consent forms
-
When you visit our clinic
-
When you communicate with us via email, phone, or website
-
Through third-party booking platforms (e.g., Fresha)
4. Why We Collect Your Data
-
To deliver safe and appropriate physiotherapy and massage services
-
To communicate regarding appointments and aftercare
-
To comply with legal and professional requirements (e.g., insurance, regulatory bodies)
-
To maintain accurate clinical records
-
For legitimate business interests (e.g., client feedback)
5. How We Protect Your Data
-
Data is stored securely, with access restricted to authorised personnel only
-
Digital data is protected with encryption and secure passwords
-
Paper records (if any) are kept in locked storage
-
We review our security measures regularly
6. Sharing Your Data
We do not sell or share your personal information with third parties except:
-
If required by law (e.g., legal authorities, insurance claims)
-
With your consent (e.g., communication with your GP or other healthcare providers)
7. How Long We Keep Your Data
-
We retain clinical records for a minimum of 8 years after your last appointment, as required by UK law and our regulatory obligations.
8. Your Rights
You have the right to:
-
Access your personal data
-
Request corrections to your data
-
Request deletion of your data (subject to legal requirements)
-
Withdraw consent at any time
-
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data
9. Cookies
Our website may use cookies to enhance user experience. You can adjust your cookie settings in your browser at any time.
10. Changes to This Policy
We may update this policy occasionally. Updates will be posted on our website, and you are encouraged to review the policy regularly.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact: